It’s not always easy to get to the doctor, especially when life’s already busy. With Aviva Digital GP, you can chat to a doctor online instead of waiting for an in-person appointment. It’s part of Aviva Care and gives you and your family access to medical advice for everyday health worries, whether you’re at home or on holiday.
What Is Aviva Digital GP?
Digital GP is a service from Aviva, available to protection customers through Aviva Care. It’s a private online doctor service that gives you and your immediate family access to medical advice and guidance, without having to wait for a face-to-face appointment.
It’s designed for everyday health concerns, not medical emergencies, making it a quick and convenient way to get trusted advice when you need it.
How This Free Benefit Works with Aviva
The Aviva Digital GP service isn’t something you have to pay extra for; it’s a free benefit that comes with specific Aviva protection policies.
Here’s what that means:
Included with Your Policy: If your Aviva plan includes the Digital GP service, you automatically get access. There’s no extra cost, it’s part of your cover.
Powered by Aviva Care: In Ireland, the Digital GP service is part of Aviva Care, which also offers wellbeing supports such as second medical opinions and mental health consultations.
Use It Anytime You Need: You can book as many appointments as you need, seven days a week, so you don’t have to wait days to speak to a doctor.
Optional, but Handy: You don’t have to use it, but it’s there when you need quick advice or reassurance.
Who Can Benefit from It?
This benefit isn’t just for you; it also extends to your family. The Aviva Digital GP service can be used by:
- You, the eligible customer or employee
- Your spouse or partner
- Your children up to age 18, or up to 23 if they’re in full-time education
It’s one of the few policy benefits that covers not just you but also your loved ones, giving your whole family access to quick, convenient medical advice when needed.
What Policies Include This Free Digital GP Benefit?
You don’t need to pay extra to access this expert medical service; it’s automatically included with many of Aviva’s protection policies.
Here’s where it comes as part of your cover:
- Term Life Insurance
- Group Life Insurance
- Mortgage Protection
- Specified Illness Cover
- Personal Income Protection
- Executive Income Protection
- Group Income Protection
- Pension Term Insurance
If you have any of the above with Aviva, you’re already covered. Not sure what you have? Please review your policy documents or consult with your advisor.
What Else You Should Know About Aviva Digital GP
How to Make an Appointment
To use Aviva Digital GP, customers must register for the service at www.aviva.ie/avivacare.
- If you have an individual protection policy, you’ll need your policy number.
- If you’re covered through a workplace or group scheme, you’ll use your access code.
Once your account is created, you can log in to the Aviva Care portal anytime to book an appointment. After booking, you’ll receive a call back within 24–48 hours to arrange a suitable date and time.
Appointment Availability
Doctor appointments are available:
- Monday to Friday: 8am – 8pm
- Saturday and Sunday: 9am – 12 noon
You can access the portal at any time to schedule your consultation.
Rearranging or Cancelling an Appointment
If you can’t attend your scheduled consultation, simply cancel it through the online portal and request a new one.
Prescriptions
Yes — if the Digital GP feels it’s appropriate, they can issue a prescription. It will be sent to your nearest pharmacy for collection.
Using the Service Abroad
You can access the Digital GP service while you’re temporarily abroad, such as on holiday. In many cases, prescriptions can also be issued if you’re in Europe or within the EU.
Emergencies
The Digital GP service is not suitable for medical emergencies. If you need urgent medical attention, you should visit your nearest A&E department or call 999 or 112.
Sick Certificates
A sick cert can be provided, if needed, for up to a maximum of seven days.
Referral Letters
If further medical attention is needed, the Digital GP can issue a private referral letter to a consultant or specialist.
Uploading Files
You can upload documents and photos for the doctor to review (in formats like PDF, Word, or JPEG). Videos, however, can’t be uploaded.
Additional Free Benefits from Aviva Care
When you take out a protection policy with Aviva, you don’t just get financial protection; you also get free access to a range of health and wellbeing services through Aviva Care.
Aviva Care is included with all new Aviva protection policies at no extra cost. Alongside the Digital GP service, here’s what else is available to you and your immediate family:
What Is the Second Medical Opinion Service?
If you’ve been given a serious diagnosis, like cancer, heart disease, or a rare condition, it’s natural to want confirmation that everything is correct. Aviva offers a free second medical opinion benefit with many of its protection policies.
This service allows you (or a family member) to:
- Double-check the original diagnosis
- Explore alternative treatment options
- Avoid unnecessary or risky procedures
- Make more confident medical decisions
Read more about Second Medical Opinion here.
Aviva Bereavement Support
It’s not easy to lose a loved one, so if you or your spouse/partner needs someone to talk to, Aviva’s team of counsellors and psychologists are ready to help you develop ways to cope.
Access to the Bereavement Support service is easy and completely confidential.
All clinical, counselling and health psychologists are registered with the Irish Psychological Society.
Aviva Family Care Mental Health Support
Aviva Family Care is a counselling and psychotherapy service provided free of charge with every Aviva protection policy. This service is also completely confidential and offers rapid access to tailored mental health advice.
Aviva Family Care gives you access to a wide variety of specialised forms of therapy, including counselling and cognitive behavioural therapy, and it can help if you are:
- Struggling to deal with a bereavement.
- Stressed, anxious or overwhelmed.
- Depressed, down or lonely.
- Need assistance managing the emotional impact of recent life events.
- Developing coping/behavioural skills.
Aviva Family Care can be accessed by you, your spouse or partner or your children up to the age of 18 or 23 in full-time education.
These additional services are designed to support your health and peace of mind, as absolute protection extends beyond just financial security.
Why is protection an essential part of a financial plan?
Protection, such as income protection, serious illness insurance, and life insurance, is not just an add‑on. It’s the foundation of a solid financial plan. While savings and investments help you grow wealth, protection ensures stability and peace of mind when unexpected illness or loss strikes.
Get a Life Insurance Quote
Aviva Digital GP is a simple but powerful extra that adds real value to your policy. It’s free, easy to use, and designed for modern life — giving you medical support wherever and whenever you need it. Having life insurance with Aviva doesn’t just protect your family when you’re gone; it also gives you access to useful health and wellbeing services you can benefit from while you’re still living
Get a life insurance quote today and enjoy peace of mind — knowing you’re protecting your loved ones and looking after your health at the same time.
We provide a range of financial services, including life insurance, income protection, mortgages, and more.
