Terms of Business

JSBCA Ltd t/a Low, 6 Lower Hatch Street, Dublin 2 specialise in the provision of Life Assurance, Serious Illness and Income Protection policies to consumers.

Authorised Status:

JSBCA Ltd t/a Low is authorised by the Central Bank of Ireland as an insurance Intermediary under the European Communities Insurance Mediation Regulations 2005. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland on 1890 777777 or alternatively visit their website on www.centralbank.ie to verify our credentials.

Regulatory Status:

JSBCA Ltd t/a Low is regulated by the Central Bank of Ireland. Our regulated number is 92358.

Services:

JSBCA Ltd t/a Low provide services in relation to all aspects of life assurance products (Term Cover, Serious Illness and Permanent Health Insurance). When our firm provides its life services to clients we provide this service on a limited analysis basis meaning that our firm provides life services on the basis of a limited number of contracts and product producers available on the market. 

Quotations:

A full copy of the insurers’ policy wording, terms and conditions is available upon request. Please note full disclosure of all material facts should be made including medical history and claims. Failure to disclose all relevant information could result in your policy being cancelled, claims not being paid, difficulty in getting insurance elsewhere. Policies may be subject to medical requirements and acceptance criteria apply. Quotations are valid for 7 days or to age next quarter. Some providers quote you based on your age at next birthday, however our providers quote on age next quarter to ensure that you receive the lowest quote based on your youngest age. If you pass a quarter birthday between quoting stage and going on cover, your quotation may increase slightly. 

Remuneration Policy:

JSBCA Ltd t/a Low are remunerated by commissions from the life companies we deal with. The rate of commission payable to us is at a significantly reduced rate, to allow for the significant discounts on premiums. Details are available on request.

Conflict of interest:

It is the policy of JSBCA Ltd t/a Low to avoid a conflict of interest when providing services to clients. Where an unavoidable conflict arises we will advise you of this in writing before providing any business services. If you have not been made aware of any such conflict you may assume that none arises.

Complaints Procedure:

JSBCA Ltd t/a Low have in place a written procedure for the handling of complaints. This procedure ensures that all complaints are recorded and acknowledged within 5 business days. All complaints are fully investigated and the complainant updated at intervals of not greater than 20 business days. We will attempt to investigate and resolve a complaint within 40 business days. All complaints should be directed in writing to Complaints Officer, JSBCA Ltd t/a Low. In the event that a client remains dissatisfied with the handling of and/or response to a complaint they may refer the matter to The Financial Services Ombudsman.

Consumer Protection:

JSBCA Ltd t/a Low are a member of the Investor Compensation Scheme established under the Investor Compensation Act 1998. The legislation provides for the establishment of a compensation scheme and to the payment in certain circumstances, of compensation to clients of firms covered by the Act. However you should also be aware that a right to compensation would only arise where money or investment instruments held by this company on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition of eligible investor as contained in the Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of the client’s loss, which is recognised as being eligible for compensation or €20,000.

Default Remedies:

JSBCA Ltd t/a Low actions in the event of default by the client are:
Product providers are entitled to withdraw benefit or cover on default of any payments due under any products arranged for your benefit. It is therefore critical to the guaranteed continuance of your insurance that your premium is paid in full. Some insurers may include as a term of the insurance a settlement due date or in some cases a warranty under the terms of which the premium must be paid to them by a certain date. We inform our clients of such requirements and the relevant date in good time to allow the payment terms to be met. Failure to comply with the terms of the warranty may mean that the insurer’s obligation under the policy will be terminated. We will automatically advise you of any payments outstanding on your policy and the consequences of failure to pay premiums.

An outline of the action and remedies which the relevant product producers may take in the event of default by a client is included in the product producer’s policy document.

Data Protection:

Low.ie complies with the requirements of the Data Protection Acts, 1998 and 2003. We collect your personal data and we take great care with the information provided taking steps to keep it secure and to ensure it is only used for legitimate purposes. The data which you provide to us will be held on a computer database and electronic files for the purpose of arranging transactions on your behalf. We may need to collect sensitive personal information relating to you to process your application. It is your responsibility to ensure that you have obtained the permission of that person to allow us to process their sensitive personal data as part of your application and to explain our Data Protection policy to them. We may share with insurance service provider’s information we hold about you and your claims history. Our product producers may subscribe to insurance industry databases for fraud prevention purposes. We may also use your information for the purposes of complying with regulatory or legislative requirements, offering renewals and for research analysis. The Information provided may be used to keep you informed of products and services we may offer from time to time. We would like to contact you by way of letter, e-mail, telephone call and/or SMS. You have the option to decline to receive further marketing information from us. If you wish to exercise this opt out option please email us at info@low.ie

All calls, both inbound and outbound, will be recorded and may be monitored for quality, training and verification purposes.

Insurance Undertakings:

The following are a list of insurance undertakings and product producers for which letters of appointments are held.

Friends First Life Assurance Company Ltd
Caledonian Life Protections, Savings and Pensions plc
Aviva Life & Pensions Ireland Ltd

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JSBCA Ltd t/a Low, 6 Lower Hatch Street, Dublin 2
JSBCA Ltd t/a Low is regulated by the Central Bank of Ireland